Regarding the fact that getting a suitable combination of the human resources and service stations is one of the important issues in the most service and manufacturing environments, In this paper, we have studied the two models of planning queuing systems and its effect on the cost of the each system by using two fuzzy queuing models of M/M/1 and M/E2/1. In the first section, we have compar...

patient satisfaction is one of the sensitive indicators in determining the effectiveness of service rendered in hospitals. the study focus on comparing the health care services of  two cardiology based corporate hospitals in hyderabad, andhra pradesh, india. the data for the study was collected through a questionnaire consisting of two sections. an attempt has been made to elicit the informatio...

High academic interest and numerous theoretical practical studies on service systems ecosystems, paired with the accelerated evolution of (eco) system concept, have resulted in complex research this field. Multiple perspectives from which were studied added to complexity inadvertently produced conceptual confusion regarding systems. This literature review addresses by focusing ecosystems consol...

Services have been regarded as something intangible, perishable, and heterogeneous so that it is difficult to measure the quality and productivity of them. Services also have long been considered non-productive economic activities. However, considering the recent growth of service industry across the world, it is imperative to study the very nature of service and its systems in the knowledge-ba...