Purpose Profitability considerations lead service providers to terminate contracts with low-value customers. However, customers targeted by contract terminations often take revenge through negative word-of-mouth (NWOM). Presently, it is unclear how termination initiatives prevent this harmful side effect. The purpose of study compare the effectiveness common for reducing NWOM whose are being ca...

Background Despite high immunization rates, hundreds of thousands of poor and underserved children continue to lack their necessary immunizations and are at risk of acquiring a vaccine-preventable disease. Local Health Departments (LHDs) and public health clinicians figure prominently in efforts to address this problem.   Methods This exploratory research compared ten (10) North Carolina LHDs w...

BACKGROUND There has been growing interest in the contribution of non-governmental organisations (NGOs) to international health research. One strength that NGOs may bring to research involves the potential value of service delivery experience for indicating relevant research questions, namely through their involvement in service delivery, NGO staff may be aware of frontline knowledge gaps, allo...

With the emergence of X-as-a-Service (e.g., software as a service, platform as a service, and infrastructure as a service), QoS (quality of service) delivery is becoming increasingly important as users are becoming more and more demanding on good or better services. Traditional service delivery mainly focuses on function or information provisioning, and leaves behind service quality. In this pa...

The impact of new technology on public-sector service delivery and citizens’ attitudes about government has long been debated by political observers. This article assesses the consequences of egovernment for service delivery, democratic responsiveness, and public attitudes over the last three years. Research examines the content of e-government to investigate whether it is taking advantage of t...

This study aims to identify service innovation patterns in the service industry and understand the main differences among them. By analyzing service innovation patterns based on four major service innovation dimensions (i.e., service concept, service delivery, client interface, and technology), we attempt to create a new typology of service innovation. Based on data collected from 209 Korean fi...

PURPOSE This article presents a rationale for specialized services personnel to use fluid models of service delivery and explains how specialized services personnel make decisions about the blend of service delivery methods that will best serve a child. METHOD The literature on occupational therapy, physical therapy, and speech-language pathology service delivery in early childhood programs i...