E-learning is emerging as the new paradigm of modern education. Worldwide, the e-learning market has a growth rate of 35.6%, but failures exist. Little is known about why many users stop their online learning after their initial experience. Previous research done under different task environments has suggested a variety of factors affecting user satisfaction with e-Learning. This study develope...

the aim of the present study is to investigate the relationship between greek banks’ leadership style and their employee’s satisfaction with their job. leadership is considered to be an integral part of an organization’s structure, policies and strategies, and overall function. therefore, it affects employees’ everyday life, interpersonal relationships, problem-solving strategies and internal f...

This paper examines the relationships between key drivers of e-service customer’s intention to continue to use an eservice. From expectancy confirmation theory (ECT) in consumer behavior literature and technology acceptance model (TAM) in IS, we hypothesize that e-service customers’ intention to continue to use an e-services is determined by the degree of customer satisfaction with e-service us...

The rapid growth of Internet shopping has led to increasing interest in how to inspire customer e-loyalty and e-satisfaction in Malaysia. By using TAM and TRA as the theoretical base, this study aims to investigate the impact of perceived usefulness, perceived ease of use and perceived enjoyment on customer e-loyalty and e-satisfaction. SPSS and SmartPLS (M3) are used as the main analytical too...

Do the same website qualities determine end-user satisfaction – and through satisfaction, consumer loyalty – across the e-government and e-business domains, or do these different groups of consumers seek different things? This question is an important one, as considerable pressure is currently being placed on e-government to improve by better emulating the private sector, while at the same time...

the purpose of this descriptive – correlation research was to investigate factors influencing job burnout among jihad-e keshavarzi organization specialists in kurdistan province. the statistical population of the study consisted of all jihad-e keshavarzi organization specialists (n=449). using the krejcie and morgan’s (1970) table and proportional stratified random sampling technique, 220 speci...

With electronic government (e-government) gaining prominence across the globe as a means for effective service delivery to the citizens, there is an increasing interest in examining its service quality dimensions. Yet, there is limited empirical research on the impact of the SERVQUAL gap (the gap between perceived service quality and expected service quality) on user satisfaction with e-governm...