In this paper, we explore how a firm’s reputation affects both the reaction of the market to that firm’s product defects, as well as the firm’s learning response. In contrast to a variety of arguments set out by information economists and market sociologists claiming that reputation serves as an organizational asset, we explore the possibility that reputation can be an organizational liability....

Background. Attention to the loyalty of fans to the long-term success of sports organizations has become increasingly important. On this note, it seems necessary to pay attention to the variables that predict and influence the loyalty of spectators. Objectives. The aim of this study was to determine the mediating role of satisfaction in the effect of team reputation and team quality on the loy...

Reputation systems in mobile ad-hoc networks can be tricked by the spreading of false reputation ratings, be it false accusations or false praise. Simple solutions such as exclusively relying on one’s own direct observations have drawbacks, as they do not make use of all the information available. We propose a fully distributed reputation system that can cope with false disseminated information...

Reputation mechanisms have been developed during last few years as valid methods to allow agents to better select partners in organisational environments. In most of works presented in the literature, reputation is summarised as a value, typically a number, that represents an opinion sent by an agent to another about a certain third party. In this work, we put forward a novel concept of reputat...

This paper summarizes the goals, organization, and results of the second RepLab competitive evaluation campaign for Online Reputation Management Systems (RepLab 2013). RepLab focused on the process of monitoring the reputation of companies and individuals, and asked participant systems to annotate different types of information on tweets containing the names of several companies: first tweets h...

It has been well recognized that vendors’ reputation plays an important role in e-commerce. As a popular platform for promoting the services or products online, groupon websites have developed various reputation systems to assist the customers in making their purchase decisions. This paper performs an empirical study to investigate the impact of service reputation on the groupon buying behavior...

Several reputation systems have been proposed for mobile ad-hoc networks in order to stimulate cooperation among mobile nodes. However, whether or not the mobile nodes will agree on the reputation of other nodes is not studied. In this paper, we present a formal specification and analysis of a general class of mechanisms to locally update the reputation of mobile nodes. Given an initial assessm...