Distribution plan for a bottled drinking water company in the Central Asian Region is developed using Quality Function Deployment (QFD). The QFD explores the essential customer expectations as important information to construct an efficient distribution plan to augment responsive water distribution Supply Chain (SC). The significant SC characteristics those are necessary in meeting the customer...

In the context of a customer-driven product or service design process, a timely update of customer needs information may not only serve as a useful indicator to observe how things change over time, but it also provides the company a better ground to formulate strategies to meet the future needs of its customer. This paper proposes a systematic methodology to deal with customer needs’ dynamics, ...

Limited business resources and a fierce market competition require quality management which considers stakeholders’ needs. For every production company important stakeholders are suppliers of components embedded in the final product. The selection of suppliers of product components plays a very important role in the realization of the production process. Supplier selection is a multi-criteria d...

Quality Function Deployment (QFD) is a customer-oriented design tool for developing new or improved products to increase customer satisfaction by integrating marketing, design engineering, manufacturing, and other related functions of an organization. QFD aims to maximize customer satisfaction; however, considerations such as cost budget, technical difficulty, etc. limit the number and the exte...

We present in this paper an approach to requirements specification based on quality function deployment (QFD). We discuss how techniques like QFD with accompanying tool-support can contribute to the development of high quality requirements models that are the basis for information systems that are perceived as valuable by the stakeholders of the systems. Based on the practical application of th...

In this paper a model based QFD (MB-QFD) is introduced, and the different representations for design analysis of complex systems are discussed. Sensitivity analysis is a useful tool for trade studies and to achieve an overview of the importance of different aspects of the design. The introduction of an hierarchical aggregated design influence matrix greatly improves the ability to handle large ...

The QFD Quality Function Deployment technique large scope of application, has in this article, an approach based on how it is connected within the Technological Management Tools (TM Tools) range elected by the authors. Market Analysis, Technology Forecast, Benchmarking, Teambuilding, Networking, Creativity, Change management and others tools, depends strongly for its success. Employees involvem...

The purpose of this paper is to apply a fuzzy quality function deployment (QFD) approach to prioritize knowledge management (KM) solutions for an international port in Taiwan. First, the paper examines house of quality (HOQ) matrices to facilitate handling of the ‘what’ (i.e., KM requirements) and ‘how’ (KM solutions) aspects of the QFD problem, and proposes procedures for the use of a fuzzy QF...