BACKGROUND Health care system reform is a major issue in many countries and therefore how to evaluate the effects of changes is incredibly important. This study measured residents' satisfaction with community health care service in Shanghai, China, and aimed to evaluate the effect of recent health care system reform. METHODS Face-to-face interviews were performed with a stratified random samp...

BACKGROUND The purpose of this study was to explore the effect of internal marketing on job satisfaction in health services, particularly in public hospitals in Northern Greece. METHODS A questionnaire with three sections was used. The first one referred to internal marketing by using Foreman and Money's scale, while the second one contained questions on job satisfaction based on Stamps and P...

This study addresses two questions: (1) What effect does quality improvement have on satisfaction with public transport services? (2) What effect does quality improvement have on passengers’ perceived frequency of negative critical incidents? A representative sample was used of people 16 to 75 years old in the 13 regions in Sweden that were conducting quality improvements in public transport. D...

Employee satisfaction in public health service organizations is meeting the expectations of employees with respect to psychological, structural and environmental factors. Many authors have studied employee satisfaction in different context in different organizations. This study tries to determine factors affecting employee satisfaction in PHSOs; to know the reliability and validity of items & f...

Background: Job satisfaction represents one of the most complex areas facing today’s managers when it comes to managing their employees. The low job satisfaction among nurses results negative outcome that affect both quality and cost of patient care. Dissatisfaction not only gives poor quality, but also less efficient care. Objective: To assess the level of job satisfaction and associated facto...

The Holy Shrine of Imam RezaAS is one of the most important places in Iran in terms of religious and public beliefs. Huge volumes of pilgrims travel to the mentioned place, so the appropriated environmental and furniture design to increase the visitors' satisfaction is inevitable. In this regards, the main objective of this study is to identify an appropriated design for public water taps throu...

BACKGROUND Patient satisfaction is an important measure of healthcare quality as it offers information on the provider's success at meeting clients' expectations and is a key determinant of patients' perspective behavioral intention. The aim of this paper is first to assess the degree of patient satisfaction, and second, to study the relationship between patient satisfaction of healthcare syste...

Despite recent increases in nursing recruitment in Australia, participation in the workforce is still below the numbers predicted to meet future needs. This paper discusses factors impacting on nurses' job satisfaction, satisfaction with nursing and intention to leave in public sector hospitals in New South Wales (NSW), Australia. Staffing and patient data were collected on 80 medical and surgi...

Introduction HRM-issues are getting increasingly attention within Public Administration. This is not surprising as 'human resources' are of decisive importance for the performance and the quality of services rendered by public organizations. Probably this is even more important compared to private organizations. Public organizations themselves are devoting a lot of time and effort to the manage...

purpose: the purpose of this study is to investigate the effect of the types of electronic services in public libraries on the users' satisfaction level. methodology: this study is of descriptive and analytical type and is done by the survey method. the statistical population was all the active members of public libraries in the west azerbaijan province. sample selection was done through multis...