Out of the various motivations and intentions for outsourcing information technology, customers’ expectations of innovative IT products and services for business advantage have only recently become an emerging issue among IT service providers and their customers. But little is known about ITenabled innovation in IS outsourcing settings and how to manage such outsourcing relationships. Do custom...

The market for information technology outsourcing has seen significant growth in the last decade (GartnerGroup, 1998). Companies use IT outsourcing to increase the efficiency of their globalization process, while maintaining core competency strength. As a result, the ability to manage effective IT outsourcing projects is of utmost important to the success of IT managers (Sambamurthy & Zmud, 200...

Recent case study research has examined the role of organization control as a critical component of outsourcing performance (Kang et al. 2012a. Journal of Business Research 65, 1195–1201). In contrast to case study methodology, this paper aims to empirically examine the relationships among outsourcing strategies and organizational control in the Chinese context and refine the theoretical and ma...

Outsourcing, Public Input Provision and Policy Cooperation This paper concerns public input provision as an instrument for redistribution under international outsourcing by using a model-economy comprising two countries, North and South, where firms in the North may outsource part of their low-skilled labor intensive production to the South. We consider two interrelated issues: (i) the incentiv...

In summary, providers are reporting some benefits related to resources and knowledge, improved service levels/performance and stronger IT staff/leadership. Also, on average, providers are reporting satisfactory experiences with application support and CIO outsourcing. However, not all of their expectations are being met, and some providers have discontinued outsourcing due to unmet expectations...

Though experiencing remarkable growth, many outsourcing deals failed or suffered from serious problems. The literature has explored either the relationship or contract issues in IT outsourcing success, however, few efforts have been paid to investigate the effects of both relationship and contract on IT outsourcing success from a holistic view. This study develops a conceptual model and empiric...

The objective of this empirical study was to explore outsourcing in software testing and shape hypotheses that explain the association between outsourcing and knowledge management. First, a survey of testing practices was conducted and 26 organizational units (OUs) were interviewed. From this sample, five OUs were further selected for an in-depth case study. The study used qualitative grounded ...

Does Outsourcing Increase Profitability? We investigate the relationship between outsourcing and profitability paying particular attention to the endogeneity of outsourcing. The empirical analysis uses unique plant level data for the electronics sector in Ireland. A particular feature of the data is that it records detailed information for 12 electronics sub-sectors covering both manufacturing ...

This study examines and analyses how the software production through international outsourcing process is executed. This research was carried out by reviewing literature, interviewing of and consulting with researchers and practitioners and analyzing case companies which have executed the various phases of outsourcing process. This study contributes both in terms of theory and practice. At the ...

Although Japan represents the single largest Asian market and 10% of the global software outsourcing market, little is understood about how Japanese companies make software project outsourcing decisions. Tried-and-tested outsourcing models consistently fail to predict the outsourcing decisions of Japanese companies, leaving global software development companies with little usable guidance in th...