The purpose of this study is to understand the interrelationships among the emotional intelligence of employees in a deluxe hotel, their counterproductive work behaviors, and organizational citizen behaviors. The sample of this study consists of 319 food and beverage (F&B) employees of a five-star hotel in Korea. The results showed that as elements of emotional intelligence, others’ emotion app...

conclusions as the majority of the staff had average level of job satisfaction and emotional intelligence and others were lower than average, it seems necessary for authorities to explore the reasons for job dissatisfaction to prevent job burnout, depression and developing a sense of helplessness in the staff. it is also recommended to hold educational workshops for the staff especially who are...

Emotional intelligence is elucidated as a person’s capability to identify, stabilize and assimilate one’s emotions expertise which he exercises maintain his affinity with himself others around. Now its growing popularity significance has been ascertain in the domain of HRM too. The principal intent research article study emotional at work area. This paper emphasizes on function For analysis eva...

This study examines the role of organizational creativity between artificial intelligence capability and performance due to challenges in area localization, transparency data security Nigerian banking sector which require maximum attention. It explicates how organizations leverage on deploy resources identified areas business needs order achieve gains. Using a survey design convenience sampling...

What is leadership? Most organizational theorists agree that effective leadership is one of the most important contributors to overall organizational success. What leadership is and what leaders do to ensure team and organizational success is less well understood. Leadership as social influence. A common definition of leadership is "a process of social influence by which an individual enlists t...

background and objectives: evidence increasingly highlights the impact of emotional intelligence in managers on the productivity and performance of their organizations. given the importance of decision-making in the management process, this study explored the relationship between emotional intelligence and decision-making quality in hospital managers. methods: a cross-sectional questionnaire-ba...

Information systems development is a high-risk undertaking, and failures remain common despite advances in development tools and technologies. In this paper, we argue that one reason for this is the collapse of organizational intelligence required to deal with the complexities of systems development. Organizations fail to learn from their experience in systems development because of limits of o...