Engagement has been defined as “the harnessing of organization members’ selves to their work roles” (Kahn, 1990, p. 694). The main objective of this paper is to present the topic of engagement to performance improvement professionals. Specifically, this paper includes (a) engagement definitions and (b) job, organizational, leadership, and individual factors connected to engagement. Next, the au...

OBJECTIVE To investigate how much of the variance in data on nurse evaluation of different aspects of hospital work can be attributed to individual, ward, department and hospital levels, and to discuss the implication of the findings on quality improvement strategies. DESIGN AND METHOD National survey data of work experiences were collected from hospital nurses working at 124 hospital wards i...

Human capital is the foundation for organizational improvement and innovation. Lots of organizations have been relentlessly focusing on education and trainings for employees to increase employees’ capabilities and organization’s performance. The objective of this study is to integrate QFD and ISO 10015 to set up a framework of human capital management by applying ISO 10015 as a planning tool to...

Software development and maintenance enterprises constitute an extremely complex, varied, and poorly understood class of organizations. This is due in part to the newness of the technology and the dynamic nature of the eld, but it also stems from the complexity of human-machine interactions. A major driver of the effectiveness of such an organization is the relationship between the software dev...

The struggle to remain competitive in the global marketplace occupies much of the energy of today's firms. Although there are many performance improvement strategies that can be implemented by an organization, it has yet to be determined which strategy or combination of these strategies, if any, that is most helpful in improving performance. A genetic algorithm trained neural network is used to...

Virtual Organizations (VOs) are becoming an increasingly important research topic in the field of Multi-Agent Systems (MAS). The problem of selecting suitable counterparts to interact with is of particular relevance for agents belonging to a VO. This issue has been extensively investigated, applying probability or cognitive approaches, but very few focus has been given to the use of internal or...

BACKGROUND Problems with organizational culture, lack of or poor team communications, and conflict are often seen as barriers to improvement efforts. METHODS A survey measuring aspects of organizational culture was administered twice to staff in neonatal intensive care units participating in the Neonatal Intensive Care Unit Quality Improvement Collaborative Year 2000 collaborative. The survey...

For any software company that frequently performs quality assurance activities devoted to measurement, evaluation (ME) and change/improvement (MEC) projects, ME and MEC strategies can be valuable organizational assets. In this paper, we analyze the improvement of a ME strategy, which can be considered an organizational resource to be applied to quality assurance activities. This resource is cal...

Process mining is a relatively young and developing research area with the main idea of discovering, monitoring and improving processes by extracting information from event logs. With the increase of cloud computing and shared infrastructures, event logs of multiple organizations are available for analysis where cross-organizational process mining stands with the opportunity for organizations l...