Performance benchmarking plays a major role in setting and maintaining the objectives of the operational units. Traditional productivity measures are found to be inadequate in assessing the performance and hence advanced techniques like Data Envelopment Analysis (DEA) are recommended. This paper demonstrates the use of DEA for benchmarking the performance of electricity generating and supply st...

The growing field of Operational Business Intelligence (BI) has resulted in increasing interest in BIsupported Business Processes (BPs), including their management and ongoing improvement. This has led BI practitioners to consider another field–Business Process Management (BPM)–that is closely related to business performance management. However, current approaches to the BPM and operational BI ...

In 2004, Cancer Care Ontario's (CCO) role changed from providing direct cancer service to oversight, with a mission to improve the performance of the cancer system by driving quality, accountability and innovation in all cancer-related services. Since then, CCO has built a model for province-wide quality improvement and oversight--the Performance Improvement Cycle--that exemplifies the key elem...