This paper explores the online customer experience (OCE) in relation to a utilitarian search for government provided business support services. The aim of this research is to understand the variables that can influence customers searching for business support services online and to explore the potential role of online customer support via social interaction during a customer’s online experience...

This study explores the impact of Social Network Sites (SNSs) usage on the formation of online bridging and bonding social capital, and the relationship between online and offline social capital. It is hypothesized that use of SNSs forms online social capital and online and offline social capital are positively correlated. A Chinese SNS, Renren, is studied specifically. Social capital scales an...

This paper presents a review of a sample of recent case studies on the use of asynchronous online discussion in higher education. These studies are analyzed in terms of curriculum design, assumptions about teaching and learning, and claims and reported conditions for using online discussion. The claims made for asynchronous online discussion—in particular the opportunities for interaction betwe...

business all around the world uses different approaches to know their customers, segment them and formulate suitable strategies for them. one of these approaches is calculating the value of each customer for the company. in this paper by calculating customer lifetime value (clv) for individual customers of an online toy store named alakdolak, three customer segments are extracted. the level of ...

This paper reviews prior research on individual participation in online communities of practice (CoPs). It examines how the concept of CoP has been applied in IS and what theories have been applied to explain knowledge sharing behaviours in online CoPs. To integrate findings in prior empirical IS studies, the paper drew on literature on relationship marketing to re-conceptualize participation i...

This study tests whether the voluntary disclosures in the annual reports concerning information security are credible. It also develops a scale to measure online security performances and identifies influencing factors. Our findings provide insights into the online security performances of financial institutions. Specifically, they manifest the similarity of online security performances within ...

AIMS The purpose of the study was to seek a better insight into whether the online medium or the online activity was more important in relation to excessive online use. It is not clear whether those people who spend excessive amounts of time on the Internet are engaged in general Internet or whether excessive Internet use is linked to specific activities. METHODS Perceived changes in Internet...

DOES SEARCH MATTER? : USING ONLINE CLICK STREAM DATA TO EXAMINE THE RELATIONSHIP BETWEEN ONLINE SEARCH AND PURCHASE BEHAVIOR Neveen F. Awad, Joni L. Jones, Jian Zhang Introduction The ability to track consumer behavior online is considered a prime advantage that online retailing has over brick and mortar retailers. However, firms are still grappling with how to understand their consumers throug...

e-commerce has made life simple and innovative of individuals and groups consumer behavior in online shopping is different from the physical market where he has access to see the product. the purpose of the research was to study the consumer behavior in online shopping of electronics especially in iran. primary data was collected through the questionnaire survey and by emails from personal cont...

Learning analytics is the analysis of electronic learning data which allows teachers, course designers and administrators of virtual learning environments to search for unobserved patterns and underlying information in learning processes. The main aim of learning analytics is to improve learning outcomes and the overall learning process in electronic learning virtual classrooms and computer-sup...