In this paper, we discuss the efforts underway at the Pacific Northwest National Laboratory in understanding the dynamics of multi-party discourse across a number of communication modalities, such as email, instant messaging traffic and chat data. Only by understanding how individuals communicate through these new media technologies can we hope to successfully design and implement the social me...

The popularity of new media channels in recent decade has offered fertile ground for electronic word-of-mouth (eWOM) communication. By enabling interaction between organizations and customers, eWOM communication may increase organizations’ capability of customer engagement (CE). Despite the acknowledged importance of eWOM as an important new channel for customer engagement in tourism industry, ...

Introduction. This study examined the selection and sharing of news stories from Delicious, a popular social bookmarking site, in order to identify the most frequently consulted news information sources and news topics. Method. Targeting US-specific sources through initial computer screening of URLs, we employed content analysis to further analyse story topics and sources that were unclassified...

Web 2.0 and social media applications that allow people to share, co-create and rate online content are crucial new ways for conservation organizations to reach audiences and for concerned individuals and organizations to be (seen as) ‘green’. These dynamics are rapidly changing the politics and political economy of nature conservation. By developing the concept of ‘nature 2.0’ and building on ...

The current debate on the potential for change that the development of social media can bring to education seems to be based more on general and theoretical considerations than on systematic data. In order to contribute to the development of a more informed perspective, in this paper we present empirical evidence gathered from a 2008 and 2009 survey on undergraduate students at the University o...

The new media situation gives fuel to increased competition between narratives. In the sphere of security this poses challenges to government strategic narratives. Scholars, drawing on findings from the Anglo-Saxon sphere, suggest that the new media activism gives rise to counter-hegemonic narratives that thrive on and through social media sites. We argue that the emergence of counter-narrative...

The increasing volume of e-mail and other technologically enabled communications are widely regarded as a growing source of stress in people’s lives. Yet research also suggests that new media afford people additional flexibility and control by enabling them to communicate from anywhere at any time. Using a combination of quantitative and qualitative data, this paper builds theory that unravels ...

With the development of various mobile applications, more and more advertisements are embedded in these applications. In this study, we aim to investigate what factors influence people’s adoption of location-based mobile application advertising (LMAA). Combining technology adoption literature and advertising literature, we develop a theoretical model which proposes that entertainment, informati...

Mobile telephony has diffused more rapidly than any Indian technology in recent memory, yet systematic studies of its impact are rare, focusing on technological rather than social change. We employ network surveys of separate groups of Kerala residents in 2002 and again in 2007 to examine recent shifts in mobile usage patterns and social relationships. Results show (1) near saturation of mobile...