Performance measurement traditionally focuses on financial measures, such as sales turnover, profit, debt and return on investment. However, traditional financial measures do not match entirely with the competencies and skills companies required to face today’s business environment. The complexity of managing an organisation today requires that managers be able to view performance in several ar...

• The PMO has three distinctive sets of knowledge brokering roles. Bottom-up roles promote experiential learning to inform decision making. Top-down maintain deliberate assist continuous improvement. Horizontal facilitate synchronisation help intra level learning. collectively contribute better governance. Organisations often suffer from flow gaps between operational and strategic management le...

Introduces six empirical studies on trust within organisations which were originally presented at a workshop on “Trust within and between organisations”, organised by the European Institute for Advanced Studies in Management at the Free University Amsterdam, in November 2001. Areas covered include: the legitimacy of the field of study; common understandings and disagreements in theoretical idea...

Cyert and March’s 1963 seminal book is one of the two major economics-based theories of the firm that goes inside the ‘black box’ (the firm) – the other being the contribution of Edith Penrose. The two theories have differences, but also similarities, and substantial scope for cross-fertilisation that have gone unnoticed in the literature. In this note we try to integrate important ideas in bot...

Acceptance of e-procurement systems by employees working in the local government sector is important to ensure improved organisational effectiveness for city and rural councils alike. Although a rich body of literature exists regarding the organisational adoption decisions of e-procurement systems and their impact on organisational performance, little is however known about the factors that aff...

The importance of electronic media (especially CMC) for intra-organisational communication and for the transfer of information within multi-national corporations will be illustrated. In addition, a number of different barriers to communication which can emerge in the context of information-based industry will be discussed. A further component of this paper will comprise of an approach to the id...

This paper describes how System Dynamics simulation has been used to interpret, test and refine a theoretical framework grounded on a case study. The case analised is Burgelman’s account of Intel strategic reorientation which led to the development of the intra-organisational ecology theory of strategy-making. The article explains how System Dynamics simulation has been employed and discusses a...

INTRODUCTION WE INVESTIGATED THE EFFECTS ON COLLABORATIVE WORK WITHIN THE UK NATIONAL HEALTH SERVICE (NHS) OF AN INTERVENTION FOR SERVICE QUALITY IMPROVEMENT: informal, structured, reciprocated, multidisciplinary peer review with feedback and action plans. The setting was care for chronic obstructive pulmonary disease (COPD). THEORY AND METHODS We analysed semi-structured interviews with 43 h...

This study seeks to understand the factors influencing the adoption of an incident handling strategy by organisational cloud service users. We propose a conceptual model that draws upon the Situation Awareness (SA) model and Protection Motivation Theory (PMT) to guide this research. 40 organisational cloud service users in Malaysia were surveyed. We also conduct face-to-face interviews with par...