PURPOSE To develop and use a standardized patient satisfaction questionnaire (PSQ) to address two study questions: (1) What is the overall level of satisfaction with resident care? (2) Can the study questionnaire be used to detect differences in the level of satisfaction patients have with care delivered by individual residents? DESIGN Cross-sectional study comprising a survey administration ...

Are you one of a growing number of medical educators uncomfortable using the term “noncognitive” to describe a cluster of behavioural characteristics, personal attributes and interpersonal skills used for admissions? We are. Do you believe that ethical reasoning, situational judgments, complex communication skills, critical thinking, and even empathy and respect for all people are learned skill...

This paper presents a report on a new multiplayer simulation game for government and/or nongovernment interpersonal and intercultural communication training that launched in December 2004 and was designed expressly to serve as a non-violent virtual sandbox in which multiple players practice communication skills, mental agility, and hone cultural awareness acumen. The game is currently being use...

OBJECTIVE To examine the key themes of positive and negative feedback in patients' online feedback on NHS (National Health Service) services in England and to understand the specific issues within these themes and how they drive positive and negative evaluation. DESIGN Computer-assisted quantitative and qualitative studies of 228 113 comments (28 971 142 words) of online feedback posted to th...

BACKGROUND The purpose of this study was to evaluate the use of simulated patients in conjunction with anatomic and tissue task-training models to assess skills. METHODS Faculty reviewed the objectives of the clerkship to identify skills to be acquired. Three cases were developed related to rectal examination, suturing, and inserting intravenous lines and nasogastric tubes. Student scores wer...

BACKGROUND The Brazilian undergraduate medical course is six years long. As in other countries, a medical residency is not obligatory to practice as a doctor. In this context, this paper aims to clarify what and when competencies in communication and professionalism should be addressed, shedding light on the role of university, residency and post-residency programmes. METHODS Brazilian family...

OBJECTIVE To assess the internal validity and reliability of a multisource feedback (MSF) program by China Medical Board for resident physicians in China. METHOD Multisource feedback was used to assess professionalism, interpersonal and communication skills. 258 resident physicians were assessed by attending doctors, self-evaluation, resident peers, nurses, office staffs, and patients who com...