banking and financial services are important parts of the service industry. quality of service in the banking industry has a close relationship with customer satisfaction service system. banks could create competitive advantage by increasing customer satisfaction and reduce costs in today's competitive environment. this paper presents a decision-making model to obtain optimum tasks assigne...

Service Oriented Architecture (SOA) technology enables composition of large and complex computational units out of the available atomic services. Implementation of SOA brings about challenges which include service discovery, service interaction, service composition, robustness, quality of service, security, etc. These challenges are mainly due to the dynamic nature of SOA. SOAmay often need to ...

grid computing is an emerging computing paradigm that will have significant impact on the next generation information infrastructure. due to the largeness and complexity of grid system, its quality of service, performance and reliability are difficult to model, analyze and evaluate. this paper proposes a virtual tree-structured model of the grid service. this model simplifies the physical struc...

certain advantages of service-oriented architecture have led to the spread of this type of architecture around the world. however, some special features of this type of architecture have led to more compromise between the security in the information system and other information systems. the purpose of this paper is to identify and examine the impact of factors and dimensions of the information ...

Web services as independent software components are published on the Internet by service providers and services are then called by users’ request. However, in many cases, no service alone can be found in the service repository that could satisfy the applicant satisfaction. Service composition provides new components by using an interactive model to accelerate the programs. Prior to service comp...

This paper investigates the impact of provided service by the retailers and manufacturers on customers’ demand and members’ profit in a supply chain. It focuses on a supply chain structure with one manufacturer and a common retailer. The demand of customers depends on retailer price and service level. A game-theoretic framework is applied to obtain the equilibrium solutions for each entity in s...

Service level agreement (SLA) is a powerful tool to formalize the negotiation and agreement between the service provider and service seeker with the scope of service quality characteristics, compensations and tariffs. The service quality description is the main part of a SLA which can be characterized by the use of suitable and feasible quality of service (QoS) parameters. Determining suitable ...

objective: the main objective of this research was the economic valuation of public library services using the contingent valuation. although, estimating the average willingness to pay for public library service, demographics on the willingness to pay, and economic valuation and pricing public library services were other objectives that investigated in this study. methodology: explanatory varia...