Consumer Confusion is a relatively new concept in consumer behavior research. Increasingly, consumers get swamped by a large variety of opportunities to choose, similar products and information, and the increasing complexity of products and services. While previous studies mostly explored the markets for convenienceand shopping-goods in the stationary retail industry, this paper investigates th...

The vertical industry software market (for hotels, hospitals, convenience store chains, ...) is highly competitive. To better compete in this environment, Tecnoloǵıa Computacional Aplicada (TCA)—a mid size vertical market IS development company— decided four years ago to explore agent technologies as a key component for a new business strategy. As a result of this exercise TCA converted its leg...

BACKGROUND Tourism is an important earner of foreign exchange in Jamaica; hence, the protection of the visitors' health is very important. A study of travelers to Jamaica in 1996 to 1997 found that travelers' diarrhea (TD) affected almost 25% of visitors. The Ministry of Health (Jamaica) initiated a program for the prevention and control of TD aimed at reducing attack rates from 25.0% to 12.0% ...


 Purpose
 This work analyses quality management (through the European Foundation for Quality Management-EFQM-model) and transformational leadership in hotels Spain.
 Design/methodology/approach
 The study 102 5-star large luxury that answer a questionnaire on EFQM model. It degree of importance hotels, significant differences between groups (according to stars, size, modali...

The COVID-19 pandemic resulted in significant changes to business operations, particularly addressing human resources and their role within the firm. This study aims assess sustainability of capital efficiency hotel industry, including early effects pandemic. In accordance with value-based approach, (HCE) coefficient was calculated on a sample 157 hotels five-year period, year which declared. W...

This study seeks to identify the elements of operational capability and obtain a detailed picture of the sequential relationships among operational capabilities and business performance in the hospitality industry. In addition, it attempts to prove that the capability to offer an enhanced customer experience constitutes a core competitive advantage in service firms. A phone survey was conducted...

Research on training needs is important, especially in the hospitality industry, which is known for its traditional approach in terms of human resource management. The following report aims to develop an understanding of the current situation concerning hospitality graduates’ as well as hospitality managers’ skills and competencies and career development. Primary research was undertaken via a s...

Chain affiliation is widespread in the hotel industry. It has also attracted a lot of academic attention. While large number studies have examined whether affiliated hotels outperform independent terms occupancy, ADR and RevPAR, research on chain - guest satisfaction relationship scarce. In this study, we explore impact extremeness, which defined as extent to hotel’s deviates from industry aver...

T ourism is one of the most invaluable industries in the world, attracting millions of foreign tourists every year. In terms of historical and cultural attractions, Iran is among top 10 countries, however, it has a small share of foreign tourist's arrival. Iran's tourism boom depends on providing the suitable conditions for the arrival of tourists, included service elements (i.e. hot...

This study ascertained the effects of servant leadership on customer value co-creation (CVC) through key mediating roles in the hotel industry. We systematically integrated the three levels of organization, employee, and customer to investigate how servant leadership stimulates CVC through the key mediating roles of the positive psychological capital (PPC) and service-oriented organizational ci...