How much do hoteliers actually make use of dynamic pricing strategies? We collected data on the price of a single room booked in advance (from three months to a single day), from almost 1000 hotels in eight European capital cities. Pricing strategies were analyzed by means of descriptive statistics, box plots and econometric panel data techniques. The empirical results show that the inter-tempo...

This study assessed employee perceptions of service quality in the Namibian hotel industry using the SERVQUAL approach. The data for the study were collected from 77 employees drawn from two large hotels in Windhoek who were surveyed using a questionnaire covering five service quality dimensions of empathy, reliability, responsiveness, assurance and tangibles. Data were analyzed using gap score...

Recommender systems are important tools for users to identify their preferred items and for businesses to improve their products and services. In recent years, the use of online services for selection and reservation of hotels have witnessed a booming growth. Customer’ reviews have replaced the word of mouth marketing, but searching hotels based on user priorities is more time-consuming. This s...

PURPOSE Building on the Conservation of Resources theory, this paper examined the unique and interactive associations of negative and positive work-to-family spillover (NWFS and PWFS, respectively) at the individual and organizational level with hotel managers' work exhaustion and satisfaction, beyond job demands and supervisors' leadership style. DESIGN/METHODOLOGY/APPROACH Guided by the lev...

Purpose – This paper explores the usefulness of analyzing text-based online reviews using text mining tools and visual analytics for SWOT Analysis, as applied to the hotel industry. These results can be used to develop competitive actions. Design – The text mining/visualization tool, ReviewMap, was used to transform an archive of reviews spanning multiple suppliers into a hierarchy of data of i...

The study is developed to explore the extent of inclusion of food service practices in the product offer by Indian hotel industry and to find if these services depend on the organisational demographic characteristics. The study was limited to the hotels that provide sleeping accommodations and meal options in India. The respondents were 200 food and beverage managers of these businesses. The fi...

contemporary architecture by symbolic and visual design creates an image in the minds of tourists so that these images are then converted to urban brands. combining symbolic monuments and modern buildings in the world today is a promising development of cities in many municipalities, municipalities and government agencies to freely and without regard to the needs of their local employs all the ...

In the Internet age, e-commerce provides customers global reach to a wide variety of products and plays a dominant role in business activity and competition. Competition is especially aggressive in the online travel domain where wholesalers, e.g. brokerage companies, contract through their contract managers with thousands of hotel brands and trade hotel products (usually hotel nights) for trave...

Let's consider that we are in charge of developing an application for our travel agent in New York, and that we have decided to make use of an ontology to represent explicitly the knowledge that will be used by it. We will focus to travelling and Lodging, but leisure time, cultural events, tours, etc., will be considered in further stages of our ontology. We know that when a client makes a trip...

In online markets, Word-of-Mouth (WOM) plays a very important role in shoppers’ online purchasing decisions, especially for experience goods. Hotels, as a form of service product, are intangible and cannot be evaluated before consumption, which makes WOM even more important. Several studies focus on the influence of online WOM on business performance. However, little attention has so far been p...