implementation of patient feedback is considered as a critical part of effective and efficient management in developed countries. the main objectives of this study were to assess patient satisfaction with the services provided in hospitals affiliated to tehran university of medical sciences, iran, identify areas of patient dissatisfaction, and find ways to improve patient satisfaction with hosp...

background: the hospitality design of a hospital is a complex process that depends on careful planning, systematic thinking, and consideration of various factors. this study aimed to determine the viewpoints of patients and their relatives on factors affecting hospital hotel services in iran in 2015. the results of this study can be used to design a suitable model for the assessment and improve...

conclusions this paper reports a new determinant of hospital services quality. results the results of study indicated that nurses' emotional intelligence has a direct effect on the hospital services quality. the study also revealed that nurse's job satisfaction and communication skills have an intermediate role in the emotional intelligence and service quality relation. objectives thi...

OBJECTIVES To assess the effectiveness of a trained district nurse individually prescribing a home based exercise programme to reduce falls and injuries in elderly people and to estimate the cost effectiveness of the programme. DESIGN Randomised controlled trial with one year's follow up. SETTING Community health service at a New Zealand hospital. PARTICIPANTS 240 women and men aged 75 ye...

A review of admissions to cancer services at University Hospital Galway (UHG) was undertaken to assess the appropriateness of hospital usage. All cancer specialty patients admitted from 26-28 May 2009 were reviewed (n = 82). Chi square tests, Exact tests, and One-way ANOVA were utilised to analyse key issues emerging from the data. Fifty (61%) were classified as emergencies. Twenty three (67%) ...

In September 2007 national standard manual was finalized and officially announced as the minimal quality requirements for all medical laboratories in the country. Apart from auditing laboratories, Reference Health Laboratory has performed benchmarking auditing of medical laboratory network (surveys) in provinces. 12(th) benchmarks performed in Tehran and Alborz provinces, Iran in 2010 in three ...

BACKGROUND Children with chronic complex-medical conditions comprise a small minority of children who require substantial healthcare with major implications for hospital utilization and costs in pediatrics. Community-Based Pediatric Palliative Care (CBPPC) provides a holistic approach to patient care that can improve their quality of life and lead to reduced costs of hospital care. This study's...

^PHE Hospital Plan for England and Wales,* published by the Minister of Health in January, has made clearer the future of psychiatric services and the mental hospitals. The plan consists largely of area-by-area lists?of hospitals and beds at the end of 1960, of developments under way or planned, and of hospitals and beds expected to be provided by 1975. However, psychiatric services, including ...