information systems (is) acquisition prescribes induction of information technologies (it) in the organization. at times, is is used for managing broader enterprise level issues like implementing e-business, e-commerce. enterprise level issues are addressed through adequate involvement of people in the organization which are termed as “user capabilities”. managing user capabilities is critical ...

Realist reviews are a new form of knowledge synthesis aimed at providing middle-range theories (MRTs) that specify how interventions work, for which populations, and under what circumstances. This approach opens the 'black box' of an intervention by showing how it triggers mechanisms in specific contexts to produce outcomes. We conducted a realist review of health user fee exemption policies (U...

a decade ago, sub-saharan africa accounted for 24% of the global disease burden but was served by only 4% of the global health workforce. the chronic shortage of medical doctors has led other health professionals especially nurses to perform the role of healthcare providers. these health workers have been variously named clinical officers, health officers, physician assistants, nurse practition...

Discrete-event simulation (DES) and lean are approaches that have a similar motivation: improvement of processes and service delivery. Both are being used to help improve the delivery of healthcare, but rarely are they used together. This paper explores from a theoretical and an empirical perspective the potential complementary roles of DES and lean in healthcare. The aim is to increase the imp...