customer is the axis of organizations' activities and the mission of all modern organizations is based on the customer. quality as a concern and concept of management is defined in relation to customer satisfaction. regarding the common purpose of customer knowledge management and quality function development technique, this research is to evaluate automobile industry emphasizing the types of c...

For 20 years, conflict between the planning and process schools of strategy has shaped the debate on strategy creation. Here we argue that a scenario-based approach to strategic planning can serve as an innovative management tool in the field with the potential to overcome discrepancies between the two opposing schools of strategy. The scenario-based approach to strategic planning builds on the...

Strategic management is momentous for organizational success and competitive advantage in an increasingly turbulent business environment. Balanced scorecard (BSC) is a framework for evaluating strategic management performance which translates strategy into action via various sets of performance measurement indicators. The main objective of this research is to develop a new fuzzy group MultiCrit...

potato image segmentation is an important part of image-based potato defect detection. this paper presents a robust potato color image segmentation through a combination of a fuzzy rule based system, an image thresholding based on genetic algorithm (ga) optimization and morphological operators. the proposed potato color image segmentation is robust against variation of background, distance and ...

the present paper aimed at developing an approach based on fuzzy inference system (fis) for measuring of knowledge sharing in the organization. in recent years there has been increasing interest in the knowledge sharing by experts and managers in the world, according to increasing importance of knowledge as the key source of competitive advantage, organizations have made serious effort to find ...

supplying required human resource is one of the strategic goals of an organization. therefore, organizations plan and predict the required human resources in order to prevent this problem. present study using practical approach seeks to assist organizations to achieve their various goals in human resources planning. the designed model in this study clarifies vague, inaccurate, and fuzzy express...

Strategic information system planning (SISP) is one of the important steps in information system (IS) development. This proposed empirical study investigates factors leading to SISP success in a public organization. The research model and hypotheses were derived from two possible theories, agency theory and the political conflict model. The research methodology proposed uses the case study appr...

many of the so-called organizational strategies on which companies are dependent, are not endurable. these strategies may not be well structured and cannot stand the test of time. thus, making the right decision is extremely important for strategic planning. the proposed strategy formulation framework in this paper (fuzzy bsq) is a powerful management tool in strategic planning that integrates ...

In this paper the effects of top management commitment on knowledge management activities has been analyzed. This research has been conducted as a case study in an academic environment. The data collection was carried out in the form of semistructured interview with an interview guide. This study shows the effects of knowledge management strategic plan developing in academia strategic plan on k...

The aim of this paper was to evaluate the risk level for both intra-organizational cultures and for different industries in implementing an enterprise resource planning (ERP) system. This study adopts the Fuzzy Analytic Network Process (FANP) method to assess ERP implementation risks, which were categorized into four dimensions: management and execution, software system, users, and technology p...