Compared to the telephone, email based customer care is increasingly becoming the preferred channel of communication for corporations and customers. Most email-based customer care management systems provide a method to include template texts in order to reduce the handling time for a customer’s email. The text in a template is suitably modified into a response by a customer care agent. In this ...

This study aimed to compare the effect of teaching metacognitive listening strategies through shadowing activity on the listening comprehension of field-dependent (FD) and field-independent (FI) EFL learners. Since the researcher had access only to female participants,85 female EFL learners from a language institute in Tehran, at the pre-intermediate level of proficiency with the age range of 1...

The Optical Wireless Communications (OWC) systems are attractive to provide broadband services due to their inherent wide bandwidth, easy deployment and no license requirement. The idea to employ the atmosphere as transmission media arises from the invention of the laser Li-Fi or optical Wi-Fi would be the best optimum solution over Wi-Fi technology, Li-Fi technology was first described and fin...

Background: The radiation emitted from electromagnetic fields (EMF) can cause biological effects on prokaryotic and eukaryotic cells, including non-thermal effects. Objective: The present study evaluated the non-thermal effects of wireless fidelity (Wi-Fi) operating at 2.4 GHz part of non-ionizing EMF on different pathogenic bacterial strains (Escherichia coli 0157H7, Staphylococcus aureu...

With the rise in smart devices, challenges such as traffic management particularly indoor scenarios have also increased. Wireless technologies seek to address these needs by using new radio access that offer faster connectivity and Internet. While 4G 5G provide outdoor, Wi-Fi still remains dominant technology due its low cost easy deployment. However, IEEE 802.11 standard does not fairness of l...