Article history: Received 30 January 2007 Received in revised form 4 June 2008 Accepted 19 June 2008 Available online 1 July 2008 Improving the performance of ERP systems remains an important issue. This study examines ERP performance at the post-implementation stage, particularly from the perspective of managerial intervention. Specifically, we proposed that both customization and organization...

Implementing an ERP project is a political process. This paper starts with a literature review of organizational politics and its implications to the implementation of ERP systems. The Political Strategies Framework which categorizes different ePolitics strategies in the cases is introduced. The framework is applied in the later sections of the paper to case study data from two companies, one i...

In the article the problem of success factors in ERP systems implementations has been discussed. The review of the literature concerning success factors has been discussed and the collection of potential ERP implementation success factors was identified. Next, the result of research has been presented, where respondents have been asked about their opinion about the importance of subsequent fact...

This paper reports on the business benefits achieved from ERP systems in four Australian manufacturing organizations. The business benefits resulting from ERP use in each organization were assessed using the Shang and Seddon (2000) ERP business benefits framework. In addition to confirming the existing benefit dimensions and categories of the ERP benefits framework, the study identified new ben...

These last years, we can observe that most of companies implemented an ERP system but many of them fail. Much of research that has been conducted in this field, focus on KSFs. We have noticed that confronting those KSFs to ERP implementation strategies seems quiet fecund. So provide in this article a brief overview of the literature dealing with key success factors related to an ERP implementat...

This technical research report describes a case of an Enterprise Resource Planning (ERP) implementation in a Portuguese SME. We focused on the identification of organizational factors that affect the ERP implementation project. We also analyzed the ERP implementation project from a national cultural perspective using Geert Hofstede’s dimensions. These dimensions were used to explain some of the...

This study examines how firms are able to effectively share knowledge across diverse functions and perspectives during enterprise resource planning (ERP) systems implementation. The primary objective of the study is to provide a theoretically grounded assessment of factors that enable firms to articulate and integrate the diversity of knowledge required for effective use of ERP. This includes f...

ERP vendors and implementers usually emphasize a positive impact of their ERP products and projects in company performance. However, the existent ERP literature and research did not attempt to establish the link between benefits of and reasons for ERP implementation, nor the attempt to determine at what point in time the various benefits are expected to materialize. Based in a pilot survey admi...

The planning functionality intrinsic of ERP is not ideal for small and medium size enterprises that operate in highly unpredictable economic environments. This paper proposes a new focus for ERP that is instead centered on dynamic management of resources based on a database structure that is equivalent to the traditional one but more attuned to today’s advanced computerized technologies.

With the maturing use of ERP systems, the management of their post-implementation phase is receiving increased attention. There is a need to understand how to manage post-implementation activities like ERP maintenance. ERP maintenance is a critical IT service provided by IT organizations in the ERP post-implementation phase, including activities to support and extend existing ERP systems. The e...