The main purpose of the present study is to assess a hospital's Performance assessment with regard to EFQM model and then determining the relationship between nine criteria and Organizational model of excellence with hospital's Performance. The research method was Survey –Correlation and the selected sample included all managers and 203 employees were selected. To collect data a standard questi...

Purpose: of this paper is to introduce the reader to the characteristics of PDCA tool and Six Sigma (DMAIC, DFSS) techniques and EFQM Excellence Model (RADAR matrix), which are possible to use for the continuous quality improvement of products, processes and services in organizations. Design/methodology/approach: We compared the main characteristics of the presented methodologies aiming to show...

introduction: self-assessment in healthcare is inevitable, like in all other sections. scarce resources, necessity of performance refining, vitality of provided services and quality of services are evidence for necessity of having a proper system of self-assessment of performance in this area. hence, the purpose of present study was to study areas of improvement based on european foundation for...

Using the effective management tools that are relevant tothe organization’s needs for excellence has become so important for thecompanies to improve their performances and then increase customersatisfaction and gain market shares. Quality function deployment is anefficient and powerful tool in design, development, and planning of products.The main function of quality function deployment is conv...

The main aim of the current study is to explore relationship between working capital (WC) and firm performance. We chose a sample 326 Czech firms, including 20 certified firms from EFQM (European Foundation for Quality Management) Excellence Model Albertina database. was taken three sectors: manufacturing, automobile, construction. employed two-step system generalized method moment (GMM) techni...

OBJECTIVE To describe the implementation of the European Foundation for Quality Management (EFQM) model as a quality framework for improving a psychiatric hospital ward. METHODOGY: Two self-assessments were conducted using the EFQM model. The self-assessment methods combined two approaches proposed by the EFQM: the award simulation approach and the questionnaire approach. Work groups were set u...

organizational performance improvement is the concept of measuring the output of an organization, then modifying the process or procedure to increase the output, increase efficiency, or increase the effectiveness of the process or procedure. in this paper, a methodology is presented for applying simultaneous the efqm excellence model and the balanced scorecard in organizational performance impr...