This work focuses on online state communication through the analysis of Latin-American presidential portals. It postulates that even though governmental websites contribute to the dynamics of democracy in terms of greater transparency and participation in government processes, online government communication is neither completely symmetric nor transparent, since the ways of constructing, presen...

During the online shopping process, users search for interesting products in order to quickly access those that fit with their needs among a long tail of similar or closely related products. Our contribution addresses head queries that are frequently submitted on e-commerce Web sites. Head queries usually target featured products with several variations, accessories, and complementary products....

Recently, there are two mainly methods for SMEs operating cross-border e-commerce in China. One is online store of firms via the cross-border third party platform. The other is the online store of firms built by themselves for export markets expansion. Based on the analysis of cross-border e-commerce process, we explore four factors which may affect the mode selection of cross-border e-commerce...

Online group shopping has emerged as a new e-commerce model and received attention in both academics and practice. Prior research focuses on investigating online group shopping mainly from the marketing discipline, and little research has tried to examine individual consumers’ acceptance of online group shopping from the technology acceptance perspectives. This paper aims at investigating the d...

The purpose of this study is to explore quality dimensions in the service that B2B e-marketplaces provide to their users in the construction sector. The study identified four key B2B service quality dimension as perceived by online selling side users of e-marketplace: reliability and privacy, utility of the information, value-added services, and efficiency. The basis of the study is an analysis...

This paper proposes to improve the effectiveness of recommendation items list by taking into account familiarity among customers, in the E-commerce domain. Recently, many online shops are attracted to push type information provision that recommends their items to a customer. Collaborative filtering is one of the representative techniques for such purpose. However, it has mainly discussed recomm...

This paper responds to two observations regarding current government service delivery. First, despite reasonable efforts to improve the design of forms and to establish single points of contacts in the course of one-stop-shops, citizens still perceive forms as cumbersome. Second, citizens expect governments to act more proactively by initiating relevant government services themselves instead of...

In the last few years, the number of Internet users in Indonesia was growing rapidly as many people started to use e-commerce sites. Utilization of C2C e-commerce in particular has a risk that may reduce people interest in online shopping. Of the many factors that may influence online shopping intention, trust becomes the key. This study built a model to explain the purchase intention in the C2...

The development of Internet technologies and e-commerce has opened up new possibilities for suppliers to address their consumers directly. However, it has also posed new challenges for suppliers to position themselves against intermediaries, who may have been necessary partners in brick-andmortar worlds, but are now also competitors. Despite significant potential savings by excluding intermedia...

The intense competition in e-commerce makes many smalland medium-sized retailers striving for dynamic pricing. Therefore, the core functionalities of a dynamic pricing system are investigated using single case study research method. They embrace both external and internal factors for price calculation. First, there are functions to get external information such as price information from competi...