Service e-Commerce (SeC) is emerging as a booming form of e-commerce where various services are contracted, managed, sold, and even delivered via the Internet. However, the uncertainty of service quality due to information asymmetry has been a major challenge to the development of SeC. Some SeC platforms tried to promote service business by lowering buyer’s perceived risk through the service gu...

Mobile government services implementation faces several challenges in developing countries. This paper studies some of those challenges in the context of Saudi Arabia. The study aims to investigate factors affecting m-government acceptance in Saudi Arabia, including ease of use, usefulness, service quality, trust, intention to use and users’ satisfaction. Our investigation will help in integrat...

Composition of e-Services in a multichannel environment requires taking into account the constraints imposed by the context: user profiles, geographical locations, available channels, and usable devices. In this paper, we propose an approach for context-aware composition of e-Services based on an abstract description of both e-Services and context. E-Services are described in terms of functiona...

This study examines the dimensions of web service quality based on e-customer’s expectations and perceptions. We develop operationalized web service quality constructs, and analyze their relationships with customer satisfaction and behavioral intentions in an e-business environment. The three identified dimensions of web service quality are perceived risk, web content and service convenience. A...

Difficulties in defining and understanding the antecedents and consequences of e-government service quality have stymied the design of efficacious e-government websites. This study thus presents a working definition of e-government service quality that bridges the gap between MIS and marketing literatures. We then explore the delineation between service content and delivery quality as potential...

1567-4223/$ see front matter 2010 Elsevier B.V. A doi:10.1016/j.elerap.2010.11.007 ⇑ Corresponding author. Tel.: +1 (315) 443 3498. E-mail addresses: [email protected] (M. B dartmouth.edu (A. Appari). E-service quality is crucial for differentiating e-commerce offers and gaining competitive advantage. Eservice quality risk is the risk that a firm’s e-service quality will drop, or improve, relati...

Purpose – Based on prior studies, the performance of customer relationships depends highly on the characteristics of the e-service. However, the strength of this association can be impacted when businesses employ multichannel services (e.g. offering online and offline services). With multichannel services, any inconsistency in perceived quality across channels may result in customer distrust to...

How to evaluate e-commerce logistics service quality research has not yet formed a complete and scientific theoretical system and method, the paper studies on this issue, using extension theory, the establishment of e-commerce logistics service quality evaluation model, an effective solution to the e-commerce logistics services quantitative evaluation of quality. In this paper extenics in primi...

This paper discusses E-government, in particular the challenges that face its development and widespread adoption in Saudi Arabia. E-government can be defined based on an existing set of requirements. E-government has been implemented for a considerable time in developed countries. However, E-government services still face many challenges in their implementation and general adoption in Saudi Ar...

We examine price and quality as variables to examine the determinants of online brokerage’s market share and empirically investigate the effects using panel data during an eight-year span. Panel data not only allows us to isolate the short-term from that of the long-term impacts of online services on firm performance, but also to avoid the problem of studying “disequilibrium” in a “land rush” p...