During the last decade, software engineering researchers have tried to identify the success and obstacle factors to the software development. Conclusions from many of the researches related to the issue show that software process is one of the most important subjects contributing into the success or failure to the software development. Among the Capability Maturity Model Integration (CMMI), the...

Objectives The recent shift, from merely traditional approach providing only financial services to the new trend implying banks can be considered as business partners meeting their whole financial needs and creating a win-win relationship, in customers’ opinion towards banks has made banks try to apply banking marketing strategies to help attract more customers and respond to their needs. Hence...

Improvements to business processes influence the quality of services with which customer is provided. This principle basis Total Quality Management approach. paper presents a systematic literature review carried out in order identify most commonly used models service companies manage their internal processes. In addition, type/size that frequently use these are identified find gaps such utiliza...

SPI and in particular CMMI is being widely use by several organizations to improve their product quality. However, the SMEs are reluctant in adopting it and in particular maturity level 2 of CMMI, because they think that achieving this level is too expensive and do not see a clear benefit on it. Our solution to captivate the interest of SMEs in CMMI is the anticipation of some process areas of ...

The maturity and security management systems are essential in order to guarantee the continuity and stability of the companies in the current market situation. However, this requires that enterprises know in every moment their security maturity level and to what extend their information security system must evolve. In small and medium-sized enterprises, the application of security standards has...

Every organization requires data and information to run its business and support decision making. These data and information can be obtained from many sources, internal or external organization. Wherever they come from, data and information should be free from any errors and defects to make the business run well and the decision taken from them qualified. Assuring data and information quality i...

In this paper, we argue that effective Integrated Performance Management (IPM) needs both strategic and maturity alignment. The management literature focuses on strategic alignment; in this paper we develop the concept of maturity alignment. Maturity alignment indicates that an organization must install the appropriate managerial and operational processes in accordance with the desired maturity...

BACKGROUND There is growing recognition of patients' contributions to setting objectives for their own care, improving health outcomes and evaluating care. OBJECTIVE To quantify the extent to which European hospitals have implemented strategies to promote a patient-centred approach, and to assess whether these strategies are associated with hospital characteristics and the development of the ...