Optimizing the configuration of a wheel loader to customer needs can lead to a significant increase in efficiency with respect to fuel economy, cost, component dimensioning etc. Experience show that even modest customer adaptation can save around 20% of fuel cost. A key motivator for this work is that wheel loader manufacturers in general does not have full information about customer usage of t...

a r t i c l e i n f o Although both anecdotal and academic sources have suggested that interpersonal recommendation is an important means to promote mobile applications (apps), little to no research has investigated this topic. To fill the void, we develop a research model based on the Customer Value, Satisfaction, and Loyalty Framework (VSL). While prior VSL studies treated customer value as a...

Web server logs have abundant information about the nature of users accessing it. The analysis of the user’s current interest based on the navigational behavior may help the organizations to guide the users in their browsing activity and obtain relevant information in a shorter span of time (Sumathi and Padmaja, 2010). Web usage mining is used to discover interesting user navigation patterns an...

The liberalisation of the telecommunications industry has resulted in a proliferation of new services and services providers. This is particularly the case in the rapidly expanding IP-based services market. Providers include Internet Service Providers (ISPs), Virtual Private Network (VPN), communication (backbone operators), and application service providers. The final service set delivered to ...

During the past decade, there have been a variety of significant developments in data mining techniques. Some of these developments are implemented in customized service to develop customer relationship. Customized service is actually crucial in retail markets. Marketing managers can develop long-term and pleasant relationships with customers if they can detect and predict changes in customer b...

In customer service for businesses in Indonesia, chatbot are predicted to be a pillar of business, especially that able reach customers proactively, provide availability 24 hours day, even fulfill requests and answer questions quickly which has an important value satisfaction factor use Indonesia. The world chatbots is very diverse study from various aspects such as technological point view, th...