Customer satisfaction is considered as key factor determining organization’s success in today’s competitive market place. The growthof popularity of catering services Lithuania substantiates the necessity evaluation their customer loyalty. Accordingly, theresearch was provided endeavouring to evaluate with Lithuania. obtained resultsreveal that evaluating either overall Lithuania, or particular...

The study of e-consumer behavior is getting more attention in e-commerce related literature. Acknowledging the importance of e-commerce, this study aims to investigate the influence of e-service quality dimensions (efficiency, requirement fulfilment, accessibility, privacy and responsiveness) on customer satisfaction and customer loyalty as well as to understand the mediating effect of customer...

Word of Mouth (WOM) is the most influential and credible information source for consumers. The development of the Internet has enabled consumers to share information easier and easier. Information can be watched by consumers around the world. Companies are increasingly interested in using WOM as a new marketing tool. They are encouraging consumers to spread the word about their products. This i...

This position paper discusses the customer-oriented combination of mobility services offered by multimodal mobility platforms. We present a process-oriented approach on the selection and provision of complex mobility services and give an overview of state-of-theart mobility platforms in German-speaking areas. We exemplify the limitations of current mobility platforms with regard to customerorie...

background and objectives: the increasing pressure on health systems to improve quality of health care,require them to develop novel conceptual framework and indices aimed at evaluating decision variables in the contemporary complex community. customer quality is a newly introduced concept addressing capability of patients in contribution to healthcare process and cooperation with healthcare pr...

The most significant changes in the international economy for recent decades have been related to growing role of sector services. As proportion services increases, customer satisfaction has become more important, so that customers return, do not go competitors and a loyal customer. To understand their behaviour, it is necessary know things affect – needs, reasonable prices, pleasant service or...