Research background: Identifying customer behaviour is one of the most critical activities in implementation and evaluation analytical phase company’s algorithm for marketing activities. Analyses are performed based on research aimed at identifying psychological processes an individual, related to selection goods services meet his needs desires, distribution available resources (money, time, ef...

Penelitian ini bertujuan untuk menginvestigasi hubungan antara abusive customer behaviour, kepuasan kerja, psychological wellbeing, dan turnover intention pada karyawan retail di beberapa mall wilayah Jabodetabek, Indonesia. Pengumpulan data dilakukan secara daring dengan menggunakan skala Likert. Populasi penelitian adalah frontline (Sales/SPG, Cashier, Customer Service) yang bekerja toko daer...