The luxury hotel market has been developing rapidly recently in the Asian Market. To provide useful outcomes to hotels competing fierce conditions, current study investigated relationship between customer experience values, post-experience consequences, and citizenship behaviors. Our findings confirmed valuable contribution of values (ROI service excellence) development brand satisfaction, whic...

In this paper a fraud detection method is proposed which user behaviors are modeled using two main components namely the un-normal trend analysis component and scenario based component. The extent of deviation of a transaction from his/her normal behavior is estimated using fuzzy membership functions. The results of applying all membership functions on a transaction will then be infused and a f...

E-commerce system has become more popular and implemented in almost all business areas. is a platform for marketing promoting the products to customer through online. Customer segmentation known as process of dividing customers into groups which shares similar characteristics. The purpose determine how deal with each category order increase profit business. Segmenting assist identify their prof...

Profiling customers’ behavior has become increasingly important for many applications such as fraud detection, targeted marketing and promotion. Customer behavior profiles are created from very large collections of transaction data. This has motivated us to develop a data-warehouse and OLAP based, scalable and flexible profiling engine. We define profiles by probability distributions, and compu...

T paper develops a model of dynamic pricing with endogenous intertemporal demand. In the model, there is a monopolist who sells a finite inventory over a finite time horizon. The seller adjusts prices dynamically to maximize revenue. Customers arrive continually over the duration of the selling season. At each point in time, customers may purchase the product at current prices, remain in the ma...

This paper describes a real application proven web mining approach. The approach performs with integrated data comprised of web logs and customer information involved in e-commerce web sites. The objective is to acquire behavior patterns of visitors on web sites. The mining tasks include the customer clustering, association rules among the web pages of visitor traffic, buying patterns of custom...