customer is felt more and more. today organizations can't make it faraway without giving attention to their customer's needs. for this purpose organizations try out many concepts which can help them be leader in managing their customers. one such concept is the customer relationship management (crm). crm has come a long way since its inception in business circles and its major change is felt in...

Abstract This study examines how enterprise asset management (EAM), customer relationship (CRM), warehouse system (WMS), transport (TMS), and returnable package (RPM) can be integrated with technologies that support supply chain safety management. research work aims to evaluate the effectiveness of integration these systems in improving overall organization. The goal is assess well systems’ tec...

Data Mining for Knowledge Organization By Kenji YAMANISHI* and Satoshi MORINAGA* *Internet Systems Research Laboratories It becomes increasingly important to automatically discover business knowledge from large databases in order to drastically reduce operators’ costs in the areas of CRM (Customer Relationship Management), knowledge management, Web marketing, etc. This paper introduces NEC’s te...

Most of the existing literature on CRM value chain creation has focused on the effect of customer satisfaction and customer loyalty on customer profitability. In contrast, little has been studied about the CRM value creation chain at individual customer level and the role of self-construal (i.e., independent self-construal and interdependent self-construal) in such a chain. This research aims t...

Customer Relationship Management (CRM) is significantly regarded in the market for existing, likewise, current customers. This paper inspected effect of client relationship management components on consumer loyalty and satisfaction. A fair CRM (customer board) program that helps association satisfy customer, investigation study would examine uncommon systems methods setting up effective to The ...

CRM is a strategy that integrates concepts of knowledge management, data mining, and data warehousing in order to support an organization’s decision-making process to retain long-term and profitable relationships with its customers. This research is part of a long-term study to examine systematically CRM factors that affect design decisions for CRM data warehouses in order to build a taxonomy o...

In order to compete for profitable customers, companies are looking to add value using Customer Relationship Management (CRM). One subset of CRM is customer segmentation, which is the process of dividing customers into groups based upon common features or needs. Segmentation methods can be used for customer portfolio analysis (CPA), the process of analyzing the profitability of customers. This ...

The paper discusses a prototype investigation of semantic annotation, a form of metadata assigning conceptual entities to textual instances, in this case archaeological grey literature. The use of Information Extraction (IE), a Natural Language Processing (NLP) technique, is central to the annotation process while the use of Knowledge Organization System (KOS) is explored for the association of...

The Community Bureau of Reference of the European Communities has produced four batches of lyophilized serum Certified Reference Materials, two for cortisol (CRM 192 and 193) and two for progesterone (CRM 347 and 348). For cortisol, one of the pools consisted of serum from healthy blood donors, whereas the second batch was supplemented with pure cortisol. The progesterone Reference Materials co...