The maintenance and enhancement of organizational performance is a challenge for firms as they always try to sustain competitive advantage. This challenge may be convened through the principles of total quality management (TQM). The organizations ought to understand what dimensions of quality management system are more important for performance enhancement. This paper focuses on four TQM dimens...

The importance of continuous improvement has brought performance measurement system (PMS) into attention. Although widely discussed, PMS often plays a passive role in verifying the effectiveness of critical decisions associated with a manufacturing system. The web-based manufacturing environment provides real-time data collection and cross-platform communication, which enhances the ability of a...

Abstract Purpose – To develop a new benchmarking process for continuous improvement against the market leader, and report a case study in the postal industry by employing the proposed benchmarking process. Design/methodology/approach – A double AHP methodology is developed in this paper to divide benchmarking process into two main parts: performance evaluation and continuous improvement. Both q...

In order to present a new and high performance structure of PEM fuel cell and study the influence of the flow direction and distribution on the rate of reactants diffusion, three novel models of vertical reactant flow injection into the anode and cathode reaction area field have been introduced. They consist of one inlet and two inlets and also a continuous channel. The governing equations on t...