Prior research has distinguished general computer self-efficacy (CSE) and application-specific computer self-efficacy, but few studies have investigated the relationship between the two levels of CSE as well as their antecedents and consequences. With the increasing popularity of social networking sites such as Facebook, we are interested in assessing the role of general and specific CSE in pre...

Post-adoptive usage behaviors of information systems (IS) are critical for a firm to successfully improve performance and sustain competitive advantages. As a form of post-adoptive usage, extended use is conscious behavior beyond routine that requires the extra involvement of users’ time and efforts. Drawing upon the insights from the IS continuance model and organizational commitment theory, w...

Retaining your customers is important for E-sellers to survive in the intensified competitive e-marketplace. We approach this issue from the perspective of “continuance intention”, a behavior intention that describes the willingness of customers to continue transacting with sellers. Drawing upon the trust-commitment theory, as well as institution-based trust factors, we examine two types of tru...

IS continuance is important for IS providers to increase both their revenues and profits, and to achieve success. With the penetration of SNS into people’ lives, SNS has attracted the attentions of IS researchers and become a hot topic. This study develops a model to explore the factors determining individuals’ continuous intention and use of SNS. Based on 221 useful questionnaires, the researc...

Many companies work hard to ensure that service representatives are friendly when interacting with customers. Friendliness, however, is not always enough; customers must believe that service employees are not just acting out a friendly role. In our study, we extrapolated this idea to web-based support services. Integrating IS and marketing perspectives, we suggested that user judgment of human ...

One of the most significant factors to the survival of many service-based firms such as banks and insurance companies is customers’ continuous use of their IT services. The focus of this paper is on replicating IS Continuance Model (Bhattacherjee, 2001) in the mobile banking context. We collected data by surveying 256 college students who were users of mobile banking applications of multiple ba...

This study’s purpose was to propose a hybrid model based on expectation–confirmation model (ECM), technology acceptance model (TAM), and updated DeLone & McLean information system (IS) success model to examine whether quality factors as the antecedents to user beliefs affected users’ continuance intention of the digital library. Sample data for this study were collected from students enrolled i...

Despite the growth in online reservation in recent years, research surrounding customer continuance intentions regarding this service remains insufficient. This research attempts to fill this gap by integrating the e-service quality model with the expectation–confirmation model (ECM) to measure continuance intentions regarding online reservation. Data was collected from a survey of users who ha...

This study explored the linkages between the five-factor model of personality and Meyer and Allen’s (1991) model of organizational commitment using a field sample. Results indicated that Extraversion was significantly related to affective commitment, continuance commitment, and normative commitment. Neuroticism, Conscientiousness, and Openness to Experience were all significantly related to con...

As the Indonesian government promotes cashless transactions, more and efforts are put to make people adopt keep using electronic money, including mobile payment (m-payment). The research focuses on investigating factors that influence people’s intention m-payment two robust theories in continuance intention: Technology of Acceptance Model (TAM) Expectation Confirmation (ECM). Despite robustness...