As the outsourcing industry matures, there is a growing recognition that a more holistic evaluation of outsourcing performance is required. The parameters and the criteria for evaluation would change in a long-term strategic oriented outsourcing partnership. This paper attempts to examine how performance measures used by customers change during a long-term partnership. It is an exploratory stud...

With increasing pressure to cut costs, both real and immediate, and those forecasted and anticipated, the partnership and collaboration between nursing and finance will continue to take on new challenges. This partnership has historically been strained and does not always come easy due to differences in focus, different priorities, and inadequate communication, listening, and hearing. That need...

This paper surveys and analyzes the state of the art of agent-mediated electronic commerce (e-commerce), concentrating particularly on the business-to-consumer (B2C) and business-to-business (B2B) aspects. From the consumer buying behavior perspective, agents are being used in the following activities: need identification, product brokering, buyer coalition formation, merchant brokering, and ne...

Historically, business process design has been driven by business objectives, specifically process improvement. However this cannot come at the price of control objectives which stem from various legislative, standard and business partnership sources. Ensuring the compliance to regulations and industrial standards is an increasingly important issue in the design of business processes. In this p...

This paper attempts to link findings of recent eCommerce research in small business in New Zealand with the Government’s eCommerce strategy. The research stresses the need for the Government to bridge the existing gap between small business and eCommerce. The strategy emphasises the Government’s role in providing leadership, in building the capability of New Zealanders, and in providing an enab...

This article examines the background and ambitions of large-scale Swedish-South Africa Partnership Week that was rolled out across South in November 1999. The Swedish delegation spearheaded by Prime Minister Göran Persson consisted 800 Swedes; high-level ministers, diplomats, civil society representatives business leaders. analysis places particular emphasis on involvement multinationals centra...