This paper investigates the conditions under which dominant airlines internalize self-imposed delays in a deterministic bottleneck model of airport pricing, complementing the similar analysis of Brueckner and Van Dender (BVD, 2008) for the standard congestion-pricing model. A unified model of bottleneck tolling includes untolled, uniform-, coarse-, multi-step-, and continuous-toll equilibria as...

The strategic use of social media has increased in importance. However, there is a lack of theory to design and evaluate social media strategies. In a competitive environment, airlines need to excel on service, customer satisfaction and marketing. Social media could support those areas of business. This paper comprises the results of both a systematic literature review and case studies at Europ...

This study focused on how airline managers perceive their competitive positions. Based the perceptions of managers, strengths-weaknesses-opportunities-threats (SWOT) analyses were carried out. All scheduled and unscheduled passenger carriers in Turkey used as sample for this research. The data acquired through qualitative research by semi-structured interviews with senior executives airlines. d...

The airline industry faces economic challenges making it paramount that they provide satisfactory service to customers relative to their expectations. This study uses a service quality-adjusted data envelopment analysis (SQ-adjusted DEA) to study US-based airline carrier operational efficiency. We found that airlines can overcome the traditional tradeoff between quality and productivity. Using ...

Airlines as Baseball Players: Another Approach for Evaluating an Equal-Safety Hypothesis David Czerwinski, Arnold Barnett Business leaders routinely seek to apply best practices, but they want clear evidence that a particular practice is superior to available alternatives. However, in the context of safety among entities like airlines or chemical plants, major disasters are extremely rare, whic...

We present a framework for evaluating the impact of IT-enabled radical process change on business outcomes at Japan Airlines. The framework presents a systemic view of factors that are shown to impact the firm's business outcomes. The framework identifies salient global environmental factors and business challenges the firm faces, strategic responses it makes, and management methodologies and s...