Quality function deployment (QFD) is a well-known customer-driven approach for new or improved product/service design and development to maximize customer satisfaction. A typical QFD analysis process involves a series of group decision-making (GDM) processes, such as determination of the importance of customer requirements (CRs), the relationship between CRs and engineering characteristics (ECs...

Software Process Improvement (SPI) has become the key to the survival of many software development organizations. As a follow-up of a previous paper on SPI for the CMM using Quality Function Deployment (QFD), a new SPI framework integrating QFD with the CMMI is developed. Similar to the earlier SPI framework for the CMM, the proposed SPI framework based on the CMMI using QFD aims to achieve thr...

Customers are ultimate judges of products. In order to produce the world-ranking product, customer information must be embodied in the part of production and hierarchy of control. This paper firstly points out the deficiency of QFD and the superiority of TRIZ. And then it constructs the application system of integrating QFD and TRIZ based on the theoretical rationale of the integration. The mai...

This paper identifies the Quality Function Deployment (QFD) as a tool in eco-design that can be used to identify customer desires, needs and requirements and to evaluate and characterise them into different categories, thereby building up an overall picture of customer value. It further argues that QFD can be more effective to the extent that it incorporates green engineering objectives, becaus...

سابقه و هدف: امروزه با گسترش فعالیت واحدهای صنعتی، غلظت آلاینده­ ها در هوا افزایش یافته انسان­ از طریق تنفس، بلعیدن جذب پوستی معرض آن­ها قرار می­ گیرند. میان تمام آلاینده ­ها، فلزات سنگین به دلیل ماهیت سمی خود بسیار مورد توجه متخصصان زیست ­محیطی گرفته ­اند. بالای محیط ­زیست، می ­تواند خطر اثرات نامطلوب بر سلامتی انسان را دهد. شهرک صنعتی ناجی زنجان ریخته ­گری مس آلیاژهای آن، ­عنوان یکی منابع انت...

Quality function deployment (QFD) is a customer-driven quality management and product development system for achieving higher customer satisfaction. The QFD process involves various inputs in the form of linguistic data, e.g., human perception, judgment, and evaluation on importance or relationship strength. Such data are usually ambiguous and uncertain. An aim of this paper is to examine the i...

Quality function deployment (QFD) is a widely-used methodology for developing a design quality aimed at satisfying the customer and translating the customer’s demand into design targets. As QFD methodology is based on the voices of customers, it requires a group of individuals, or decision makers (DMs), to express their preferences. However, there can be a bottleneck since DMs may not have a pe...