Introduction To be successful in the long term, an organization must produce quality goods or services. Quality is the value of goods or service as perceived by the customer. In recognition of these realities, good managers will establish a set of quality management principles that focuses on customer satisfaction and continuous improvement in the organization’s processes. This set of principle...

Recognition of quality management as an important factor holds the key to competitiveness in the global market irrespective of the size of the company. Total Quality Management (TQM) practices are primarily found in larger and multinational organizations but little has been written on how TQM has been applied in SMEs of Malaysia. This project reports the results of a full survey conducted among...

Presents the key findings of a study into quality practices of a number of organisations in one of the Arab countries, Qatar, which is recognised as one of the leading liquefied natural gas-exporting regions since its reserves of gas represent about 7.4 per cent of the world total. The purposes of the study were to assess: the awareness, the understanding, the progress of, and reasons for the i...

Transforming a public sector bureaucracy into a learning organisation by means of total quality management (TQM) can be a challenge when the politics of the organisation work against the process of trying to help individuals take responsibility for their own learning. In the TQM literature, a Pac-Man theory of implementing TQM has been suggested for dealing with these kinds of environments. How...

The successful implementation of Total Quality Management (TQM) in the higher education (HE) system has been a highly debated and contentious subject. However, small effect TQM tools was implemented non-academic activities HE institutions. They are mainly concentrated on practices which bill payments, registration purchase activities. significant factors such as curriculum development, teaching...

After its development and phenomenal success, Total Quality Management (TQM) was applied outside the industrial sectors to service organizations, such as banks. This paper investigates the application of TQM to a service organizations using Jordanian baking sector as a model example. Banking is an important sector in Jordan. The government has introduced several laws and constitutions aimed to ...

Organizations worldwide have been exploring ways to improve business practices to gain competitive edge. One of the most important technological innovations of the last decade has been the emergence of ERP solutions. But implementation of ERP is not just a technological challenge. It’s a socio-technological endeavor, which mandates modifying existing applications and redesigning critical busine...

The success rate of all organizations irrespective of its nature, service oriented or product oriented; profit based or non-profit based; public or private, is influenced by many factors, where the most critical customer satisfaction is to achieve excellence in business (1). This study has attempted to understand the impact TQM practices in hospital management system where the customer expectat...