Clinical decision support can improve the quality of care, but requires substantial knowledge management activities. At NewYork-Presbyterian Hospital in New York City, we have implemented a formal alert management process whereby only hospital committees and departments can request alerts. An explicit requestor, who will help resolve the details of the alert logic and the alert message must be ...

In this study, we experimentally investigated the effects of the interaction between two individual systems, an automation system that conducts tasks and an alert system that monitors automation performance and alerts users to automation failures. The experimental results showed that when users used automation and alert systems together, when the alert system missed automation failures, the par...

OBJECTIVE This study assesses the influence of the auditory characteristics of alerts on perceived urgency and annoyance and whether these perceptions depend on the context in which the alert is received. BACKGROUND Alert parameters systematically affect perceived urgency, and mapping the urgency of a situation to the perceived urgency of an alert is a useful design consideration. Annoyance a...

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Alerts refer to the delivery of user-subscribed information to the user. As the number of alert services and the types of information delivery devices increase, a new model that allows users to manage alert delivery and avoid alert overflow is needed. The unique dependability challenge in the management of alerts is in the proper use of redundancy to achieve timeliness and reliability without b...

Several monitoring systems are usually composed by heterogeneous monitoring sensors. Each sensor raises thousands of alerts to be saved and analyzed in a centralized station. Most of alerts raised by different sensors are almost the same but have various formats and various descriptions. The system administrator must identify manually similar alerts in order to decrease the number of generated ...