Reza Shakerin
Department of Management, Roudehen Branch, Islamic Azad University, Roudehen, Iran
[ 1 ] - Service Process Modeling through Simulation and Scenario Development for Insurance Analysis
Insurance companies are among the service organizations, which maintain close relationships with their clients by providing insurance services. Clients are the most important resource for service companies. And profitability of insurance companies undoubtedly hinges on clear analysis of client satisfaction and improved productivity of service providers. An important factor of client satisfactio...
نویسندگان همکار