Hadi Raeis Abdollahi
Department of Health Services Management, North Tehran Branch, Islamic Azad University, Tehran, Iran.
[ 1 ] - Investigation of the Gap between Patients’ Perceptions and Expectations of Hospital Service Quality
Background: Health care services are costly and complex and provide facilities that significantly affect the economy and quality of life of individuals. In this study, we aimed to determine the gap between patients’ expectations and perceptions of hospital service quality to provide reference data for creating strategies to improve health care quality. Method: In this descriptive cross-secti...
نویسندگان همکار