Tim Tenbensel
Faculty of Medical and Health Sciences, The University of Auckland, Auckland, New Zealand
[ 1 ] - Gaming New Zealand’s Emergency Department Target: How and Why Did It Vary Over Time and Between Organisations?
Background Gaming is a potentially dysfunctional consequence of performance measurement and management systems in the health sector and more generally. In 2009, the New Zealand government initiated a Shorter Stays in Emergency Department (SSED) target in which 95% of patients would be admitted, discharged or transferred from an emergency department (ED) within 6 hours. The implementation ...
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