Khanalilou, Rabeeh

[ 1 ] - An Assessment of the Quality of Services in Public Libraries Using the Gap Analysis Model, Based on the Users' Perspective; study Case: Public Libraries Located in West Azarbayjan Province

Purpose. The main purpose of this study is to determine of services quality in West Azarbayjan public libraries using the gap analysis model, Based on the Users' Perspective.   Methodology. This study is an applied research that was conducted by survey Method. The population of research were members of West Azarbayjan public libraries that 450 people were randomly selected as samples. Last ve...