Chuan Yue

[ 1 ] - A symbol-based fuzzy decision-making approach to evaluate the user satisfaction on services in academic digital libraries

Academic libraries play a significant role in providing core services that include research, teaching and learning. Usersatisfaction is an important indicator for evaluating the performance of library service. This paper develops a methodfor measuring the user satisfaction in a group decision-making environment. First, the performance of service isevaluated by using questionnaire survey. The sc...