Jahanbakhsh Asli, Nakisa

[ 1 ] - Combining Quality House Method and Servqual Analysis in Quality of Medical Clinic Services

Introduction: One of the problems of service unit managers is identifying actions and prioritizing them to improve service quality. The purpose of this study was to determine combining Quality House method and SERVQUAL analysis in quality of medical clinic services. Methods: This is a descriptive study. In this study, two statistical populations including Clinical Reference Society and Medical...