Nur Aini Rakhmawati
Assistant Prof., Department of Information Systems, Institute Technology Sepuluh Nopember Surabaya, Indonesia.
[ 1 ] - An integrated Assessment System of Citizen Reaction towards Local Government Social Media Accounts
Agovernmentshouldusesocialmediaforcommunicatingwithitscitizen.Theengagement index score is one of the methods for assessing the rate of governmental success in using social media as a tool in establishing interactive relationships with its citizen. In general, the engagement index score is obtained by calculating the number of posts, number of likes and comments, and so forth on a single social...
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