راستیان اردستانی, حسین

[ 1 ] - ارزیابی کیفیت خدمات در آزمایشگاه های تشخیص طبی تهران با استفاده از مدل سروایمپرف

Background and Aim: This study was conducted to assess customers’ perceptions of the quality of services in clinical diagnostic laboratoriesMaterials and Methods: Based on the SERVEIMPERF model, different dimensions of quality of services in terms of performance (current situation) and importance (weight) of each of the dimensions were assessed. A sample of 328 persons consulting Tehran clinica...