روحمند, سعیده

[ 1 ] - اولویت‌بندی کیفیت خدمات مراکز اطلاعاتی براساس مدل کانو و تأثیر عملکرد نامتقارن

The objective of the present study is prioritization of the quality of information service centers in terms of Kano’s model and asymmetrical performance impact. This research is an applied research in terms of purpose, and is a descriptive survey in terms of data collection. A number of students at Tehran University at different educational levels, as clients of the Central Library during the e...