mehrabiyan, fardin

[ 1 ] - Level of costumer focus after implementing the quality improvement model in ‎hospitals of Rasht

Introduction: In the changing and competitive world of today, organizations will be ‎successful that by relying on costumer Orientation, improve their quality of service and goods. ‎ Objectives: This study aimed to determine the level of costumer focus after implementing the ‎quality improvement model in the hospitals of Rasht in ‎‏2005‏‎. ‎  Methods: ...