طباطبایی, سید مهدی
دانشکده مدیریت و اطلاع رسانی پزشکی، دانشگاه علوم پزشکی تهران
[ 1 ] - به کارگیری مدل شکاف کیفیت خدمات (سروکوال: ServQual) در مجتمع آموزشی درمانی امام خمینی(ره):1390
Introduction: quality of services provided to patients Is prominent in hospitals as a large and complex service organization and the most important service units within the health system, Patients can determine the quality of services provided. The aim of this study is assessment of service quality gaps in educational and therapeutic Imam Khomeini Complex in Tehran, by using the difference b...
نویسندگان همکار