مصداق راد, علی محمد

[ 1 ] - گامی به سوی مدیریت کیفیت فراگیر: مدل چنگال مدیریت کیفیتی

Since the 1950s, goods and service providers and customers worldwide have attached mounting importance to quality. Advancements in science and technology have boosted consumer expectations for higher quality goods and services. Consumers no longer accept just any kind of goods or services. As such, the need to present high quality goods and top services to outpace the competition automatically ...